Contact Us

In this section you will find the contact details for a number of different business units at Dublin Airport. You can email comments, complaints or suggestions to the relevant email addresses provided or see our frequently asked questions.

I have lost an item and want to report it, or want to see if it has been found?

If you have lost any property at Dublin Airport, you will find more information on how to find it here.

I have a query for my airline. How do I get in touch with them?

For all airline queries please contact the airline directly. You can find their contact information here.

Where is the OCS desk located?

The OCS Desk in Terminal 1 is located on the departure floor, facing check-in area 11.
The OCS Desk in Terminal 2 is located on the lower floor, beside the Aer Lingus check-in desks.

How do I request an Important Flyer Lanyard?

Applications are made via our website. We recommend intending passengers to submit applications 40 to 60 days before the date of travel to ensure timely processing and dispatch. Applications received less than 14 days ahead of the travel date will be processed as soon as possible, but receipt of wristbands/lanyards for these applications cannot be guaranteed in time for travel.

If you are requesting an Important Flyer wristband or lanyard, please be advised you must provide us with a short note from your GP, confirming that the applicant has a diagnosis. 

Please click here and fill in the form that is provided at the end of the page. Please note that we require each lanyard request to be entered individually (i.e. one request per person).

How do I arrange assistance at the airport?

Assistance is arranged via your airline, travel agent, tour operator or PRM Assist who will book assistance with the Dublin Airport dedicated provider called OCS.

Alternatively, you can pre-book your assistance at Dublin Airport through the PRM Assist Mobile app, which is available here on the Apple App store and Google Play Store. This assistance booking will be passed on to the airline and our service provider OCS, who will assist you through Dublin Airport.

Please contact and notify your airline, travel agent, tour operator or PRM Assist with details of your assistance requirements at least 48 hours in advance of the departure of your flight. It is very important that passengers requiring mobility assistance contact their airline, travel agent, tour operator or PRM Assist directly as their onward travel may be affected by the safety rules an airline applies to the carriage of persons with reduced mobility.

It is essential for passengers to book assistance in advance at least 48 hours of your flight to receive appropriate service. Priority will be given to those passengers who have booked on time in advance. If you have not pre-booked, we will still do our best to serve you and endeavour that you make your flight, however, you will likely face longer wait times and your travel plans could be disrupted.